Free Shipping on all Orders Over $500 in Greater Vancouver Area.

Shipping Policy

ZIPPY BOX TERMS & CONDITIONS:


PRICING:


All prices in Canadian dollars.
Prices are subject to change without notice. Pricing is subject to change without notice due to unexpected circumstances beyond our control.   Any price changes will be reported before finalizing the order for shipment.


SHIPPING:


The minimum order is $100, not including the cost of delivery.  If we have the box size in stock, we can ship it out between 1 to 2 business days. Shipping costs are based on quantity of each shipment from our warehouse to Metro Vancouver Cities (North/West Vancouver, Burnaby, New Westminster, Richmond, Coquitlam / Port Coquitlam, White Rock, Delta, Surrey, Langley, Maple Ridge, Port Moody and Pit Meadows, refer to the map above)


Shipping Rates are as follows: 

Pick Up Only $0.00 and up Free
Metro Vancouver (2 Business
Days)
$100 - $299  S30.00
Metro Vancouver (2 Business
Days)
$300 - $499 $50.00
Metro Vancouver (2 Business
Days)
$500 - $999 $75.00
Outside Metro Vancouver Please wait for our call  
Items over $1000  Please wait for our call



Shipping cost outside the Metro Vancouver will be charged based on our courier charges. 


We do not deliver to PO boxes. 


Additional charges may apply for oversized items and you will be notified before shipment. 


If you require to use your own courier services, please submit account number to process shipment accordingly. 

RETURNS AND CANCELLATION POLICY:


Stock Boxes


Please be advised that stock order cancellations must be made within 2 hours after the placement of the order.


Please report any discrepancies and/or damage upon receipt of order.  Return must be authorized by phone or email and are only accepted within 7 days.  Returns are subject to restocking charges of up to 25% and must be in original packaging. 


We do not cover return shipping costs.


Zippy Box inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items.  
The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise.  


Custom Boxes 


We typically need 2-3 weeks to complete a custom order.


Once you place a custom order then it is considered non-cancelable and non-returnable. 


DISCLAIMER: 


Orders will be shipped only on business days, Monday to Friday between 9:30AM and 5:30 PM
excluding holidays.


The customer will be contacted prior to shipping for following reasons:


- Larger quantities or oversized items.
- Shipment is to be delivered outside lower mainland.
- Same day rush orders.