Free Shipping on all Orders Over $500 in Greater Vancouver Area.

Return Policy

AT THE ZIPPY BOXES COMPANY, WE WANT YOU TO BE HAPPY WITH YOUR PURCHASE!

TERMS

If for any reason you wish to return a product received from ZIPPY BOXES, you can do so by following these steps:

  1. Ensure you have met the conditions at the bottom of this page, to confirm your eligibility.
  2. Contact us via customerservice@zippyboxes.com in order to obtain your RMA (Return Merchandise Authorization) number.
  3. Return your product (including the packing slip or order confirmation) to the following address:
     ZIPPY BOXES
  4. RMA #
  5. ADDRESS: 2421- A Alpha Avenue Burnaby, BC. V5C 5L2
  6. Once we have received and verified your shipment, we will issue a full refund (less shipping) back to your original payment method

Please note, we cannot take responsibility for any returned item(s) that become lost or damaged during transit.
We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.

CONDITIONS

Items can be returned for a full credit (less shipping) within 7 days, subject to the following conditions:

  1. Due to the nature of the items, Custom Made-To-Order items are considered final sale and non-returnable, unless the item is defective. 
    If you happen to receive a defective item, please notify us at customerservice@zippyboxes.com, so we can help serve you better.
  2. Stock Order Returns must be in resalable condition, and preferably kept in the original packaging it was sold in, with your packaging slip or order confirmation.
  3. We do not cover return shipping costs.
  4. Products returned will be subject to a restocking fee of 25%, unless otherwise authorized by ZIPPY BOXES.

Please note that all returns will be subject to inspection for damage or misuse, prior to the issue of a refund.

If you have any further questions or concerns, please don't hesitate to reach out to us at

customerservice@zippyboxes.com

We appreciate any feedback and would like to ensure that you are happy with your purchase!